at the beginning of September (it hasn’t been acquired yet). I experienced 23 loans between 2007 and 2010, spending simply over £8000 interest. Every loan we refinanced at half the total amount. At points we had 2/3loans at once. During this period I became a stay in the home moms and dad receiving kid tax credits and youngster benefit. This week I received a last reaction to state that most loans were affordable when I had earnings of £450 per week with a disposable Of £325. This really is untrue and I also submitted evidence of earnings to exhibit that I really had earnings of £95 per increasing to £200 in 2010/11 week. I inquired for evidence of the earnings that they had utilized however they are refusing to produce it. I inquired for another person to check out my claim but I happened to be told that the forms had been signed by me consequently lack a claim.
may i insist that my claim is looked over by another handler?
Sara (Financial Obligation Camel) says
Just deliver this towards the Ombudsman now. I do believe you will be simply wasting your time and time looking to get them to again look at it.
Many thanks for your reply. We delivered it towards the ombudsman at the beginning of September but We haven’t heard any such thing from their store, I’m perhaps not yes the length of time it will require to know straight back.
Julie Berry claims
For just what it’s beneficial took the ombudsman four months for you to definitely select up my instance, plus it’s just completing now, getting my cheque within the next 2 weeks in order that can provide an notion of the type of time scale at present, or timescale for me at the very least anyhow.
Brilliant, many thanks
Finally some very good news, Morses have agreed with FOS and my cheque should always be with me within four weeks. Just need Provident to obtain hands away now as my due date passed weeks hence. Many thanks to everybody on here for the information. All the best together with your claims, it is well well worth the wait that is long.
Hi, the length of time will be the fos using to choose cases up at this time? We have a full situation with morses and loans in the home, both have actually guide figures but simply wondered exactly exactly what time scales you can find? Thank you
Hi all. Approaching the due date of 2 months this Friday when it comes to 8 weeks from problem begin with Provident.
we received a duplicate of all of the my loans on October 9th and within the couple that is last of have attempted to contact both Neil and my assigned handler April with no reaction. I have required an up-date and once more absolutely absolutely nothing. Regarding the phone they claimed they have been working via a backlog of complaints in date purchase (this in my opinion claims every problem is dealing with FOS phase and costing them ВЈ550 each and every time perhaps maybe not a business that is great to manage complaints) Has anyone had the oppertunity getting any such thing done in the 2 months? I will be a good guy and wished to cope with Provident straight and prepared to simply take an acceptable offer from their store nonetheless it simply seems impractical to provide them with the opportunity personally i think is reasonable and merely.
Sara (Financial Obligation Camel) says
Anecdotally they will have HUGE volumes of complaints and now haven’t staffed up to manage them. We suggest you send to FOS at 8 months as provident tend to be installment loans New Mexico making really offers that are poor therefore far better grab yourself into the FOS queue.